2013 Member Survey
The Venango Chamber recently completed a membership survey to gather information on how to better serve our members. “The feedback is extremely valuable as we work to continually improve Chamber services and benefits,” said Chamber President, Lori Sibble. “Overall the results speak very positively about the organization with 95.5 percent of respondents said they would agree or strongly agree to recommend membership.” The online survey was available to all members. Of the 100 respondents (a response rate of 21%), a majority represented businesses with 30 employees or less.
The respondents identified business connections/networking as the top reason why they are Chamber members followed by business exposure for their company or organization.
While 96 percent agreed that the Venango Area Chamber of Commerce is Focused on improving our local communities, respondents identified their top challenges as #1 The Current Economic Situation,#2 Marketing and #3 Finding and Retaining Customers.
When asked what members would like to see the VACC more involved in, the most popular answers centered around job creation and education initiatives. A common response was “Considering the staff size & what the Chamber does now, adding more to their plate would be difficult.”
The respondents also indicated that they believe it is important for the chamber office to be a source of information for members and the community
Additionally, respondents saw value in all of the communications tools the Chamber is using.
Chamber Director Susan Williams said the Chamber will conduct regular surveys and invited all members to respond. She added that recommendations are always welcome. “You don’t have to wait until the next survey. If you have a comment or suggestion, we want to know about it.”
Chamber Intern Katie Ragon assisted in planning and implementation of the survey and reported the results at the annual board retreat. Katie is a senior at Gettysburg College, majoring in Sociology and Women’s Studies.